Employment Opportunities

Branch Customer Relations Assistant

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Assistants to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.

In this role you will:

• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Provide basic readers’ advisory and reference assistance to customers.
• Assist customers with registering new library cards, placing holds, and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Qualifications: 

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate:  $17.00 per hour. Click here for additional benefit information.

APPLICATION DEADLINE:  Friday, April 18, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Customer Relations Assistant

Are you a positive and friendly individual who enjoys engaging with all types of people? Our Customer Relations Department may be the place for you! Our Main Library has a part-time opening for someone who has excellent communication and customer service skills.

We are looking for someone who is:

• A real “People Person,” enthusiastic, caring, friendly, and empathetic.
• A team player who thinks quickly on their feet as decisions need to be made.
• A self-starter with the initiative and courage to propose new ideas.

In this role you will:

• Perform circulation services, including check-in/check-out of materials and placing holds on materials.
• Perform library card registration and program registration.
• Provide information to customers by answering questions and being proactive with offering assistance in a friendly and professional manner.

Qualifications:

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

25 hours per week – combination of days, nights, and weekend hours.

Pay Rate:  $17.00 per hour. Position includes enrollment in IMRF and prorated time-off benefits. Click here for additional benefit information.

Application Deadline → April 24, 2025, or Until Filled

Application Instructions → Please review the job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Please fill out the Application and submit it with a cover letter and resume to → jobs@gailborden.info

Temporary Branch Customer Relations Assistant

Two temporary part-time positions will be available at our Rakow Branch and South Elgin Branch locations from May through August 2025. We are looking for friendly individuals with excellent communication and customer service skills. The individuals in these positions need to be versatile and reliable.

In this role you will:

• Assist children and adults with the summer reading program.
• Assist with children’s and family programs.
• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Assist customers with placing holds and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Qualifications: 

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate:  $17.00 per hour

APPLICATION DEADLINE:  Friday, March 28, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Branch Customer Relations Associate

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Customer Relations Associates to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons. You will serve as Person in Charge and handle problem situations in the manager’s absence.

In this role you will:

• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation services, including check-in/check-out of materials and placing holds on materials.
• Perform library card registration and program registration.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Assist with supervising, training, and coordinating the activities of support staff.
• Serve as Person in Charge (PIC) in the absence of Managers.

Qualifications: 

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Anticipated Start Date: May 15, 2025

Pay Rate:  $21.00 per hour. Click here for Benefit Information.

APPLICATION DEADLINE:  Friday, April 4, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Branch Information & Technology Associate

We are seeking a friendly, enthusiastic, and dynamic individual with excellent communication and customer service skills to join our Branch Library Services team! In this role, you will be instrumental in assisting adults with accessing library resources and programs while fostering a warm and inclusive environment for all customers. You’ll have the opportunity to make an impact by delivering programs, offering tech support, and ensuring smooth operations in the absence of the manager.

In this role you will:

• Plan and present adult programs at both the Rakow Branch and South Elgin Branch.
• Host and provide program support including communication with presenters.
• Facilitate passive programming activities for various adult audiences.
• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation routines, including library card registration, material handling, and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Step into the role of Person in Charge (PIC) when the manager is away, ensuring smooth day-to-day operations.

Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience working with adults in group settings.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

Why Join Us?

• Work in a forward-thinking library that fosters creativity and innovation.
• Be part of a friendly, motivated, and passionate team dedicated to delivering excellent customer service.
• Enjoy a rewarding role where you’ll interact with the community, make a real difference, and inspire lifelong learning!

25 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate:  $21.00 per hour. Position includes enrollment in IMRF and prorated time-off benefits. Click here for additional benefit information.

Application Deadline:  Open Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.